As many as 28,394 cases out of 28,904 cases received by Governor’s Grievance Cell have been disposed off or forwarded to the concerned quarters for timely redressal so far in Kashmir valley.
An official spokesperson said that in pursuance of the directions of the Governor that there should be speedy and quality disposal of public grievances, Umang Narula, Principal Secretary to the Governor took a review meeting with various heads of departments of Kashmir Division.
“All the concerned Heads of Departments were impressed upon to dispose of the complaints/grievances within the prescribed time lines so that delivery of citizen services at grass root level is ensured with greater accountability,” he said.
He said it was further suggested that the internal grievance redressal mechanism should be institutionalized at the departmental level to respond to the urgent grievances and demands of the general public on most immediate basis.
“It transpired during the meeting that since the imposition of Governor’s Rule, during June 20 to October 19, 2018, the Grievance Cell received 26,821 complaints/grievances of which 26,181 have been dealt with/forwarded to the concerned quarters for timely redressal and only 305 complaints/grievances are under process.
Similarly, all the three Advisors to the Governor have been regularly meeting and hearing the grievances of delegations/deputations and individuals as per the notified schedule.
He said the three Advisors to Governor have attended/heard 907 delegations and 832 individuals from July 17, 2018 till date.
“All the grievances received by the Advisors have been dealt with/forwarded to the concerned Field Officers/Departments for their immediate redressal/disposal. Besides, on the directions of the Governor, the Advisors are regularly reviewing the disposal of the grievances pertaining to their respective departments,” he said.
He said in total, during this period, 28,904 grievances were received, 28,394 have been dealt with/forwarded to the concerned quarters for timely redressal and 305 grievances are under process as on October 19, 2018.